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Good Karma Assistance Dogs reserves the right to store and use your information in accordance with the General Data Protection Act 2018.
Our privacy policy is subjected to change at anytime.
Jargon/dictionary of words used in this privacy policy.
personal information - information that is personal to you.
General Data Protection Act - the act of appropriately storing and/or using a persons information and data on records that are confidential to you under the regulations set out by the Government.
Consent - giving or withdrawing permission of something happening to you.
You/Yourself - the person on this website.
We/Us - the Organisation namely, Good Karma Assistance Dogs.
Third Party - outside sources and websites or other companies and organisations that may or may not be related to Good Karma Assistance Dogs.
How does Good Karma Assistance Dog use the information given?
We will never share any information without consent from yourself as a member or visitor to this website, we want you to trust us outright. You can withdraw consent at anytime.
There are many ways we will use your information while following the General Data Protection Act 2018
To contact you:
whether that’s through letters or electronic communications such as messages or emails. We store personal information such as
so that we can contact you appropriately if needed.
To Transfer Memberships:
If you are changing to a different organisation, we will pass on any information that is required from us such as the above personal information listed if it is requested by us as an organisation.
For Social Media Purposes
We may use your information for other purposes such as media promotion whether that’s part of discounts, tagging and shout outs, for this we will use your social media handles.
Employment References
Nearly all employers will request a risk assessment for your assistance dog before they hire you. Either you or your employer are entitled to use us for your risk assessments.
Educational Establishments
Like Employment References, you will be required to complete a Risk Assessment, you or the appropriate person in your chosen educational establishment can reach out to us for your risk assessment.
How Good Karma Assistance Dogs Stores Information.
We will retain your information for as long as is necessary for the purpose of this privacy policy. We will store and use your personal data to the extent necessary to comply with our legal obligations, including but not limited to resolving disputes and enforce our legal agreements and policies.
We will retain your information for internal analysis purposes. Your Data Usage is also kept for a short period of time unless in the exception of strengthening our security or when improving the functionality of our website.
Deleting Your Data
you have the right to delete your data from our website at anytime, or request assistance in deleting your information.
Our Services may allow you to delete certain parts of your personal information within our service. If you wish to amend or change your personal information, you may do so at any given time by logging in to your profile, if you already have one. You can also reach out to us at any given time to amend or change any information at your request.
Please note that we may need to retain certain parts of your information for legal purposes and obligations that require us to do so.
Disclosing your personal data.
We may disclose your personal information for the following purposes.
Legal matters.
If at anytime we are requested to release your personal data for a legal matter, we will do so. Whether that’s for court purposes or to a Government Agency.
Business transactions.
If at any time we as an organisation are involved with a merger or asset sales, we may need to transfer your personal data. We will issue a notice of this happening before hand and then this becomes subject to a completely different privacy policy.
Security of your data.
While your Data is incredibly important to us, NO method of transmission of information and data is going to be 100% secure. It’s not remotely possible to say that it will be secure. Whether that’s through the internet or on an electronic device.
Although that seems worrying to hear, we will do our absolute best to ensure that it never happens, in the chances it dose come unsafe we will act immediately with the necessary measures to prevent it from getting mishandled.
Children’s Data Handling
We don’t address anyone under the age of 16.
We also don’t knowingly collect information from anyone under the age of 16. If you’re a parent or legal guardian of a person under the age of 16 and you suspect that they have provided your information without consent you need to contact us immediately.
Any information that has been stored without consent will be wiped immediately from our database and system until you contact us to give consent.
Third Party Policy
we may include links to third party websites, these will have their own privacy policies and store your data in their own way. These third parties may not be operated by us.
Complaints Policy
if you are not satisfied with anything by us at any given time please contact us to begin a complaints procedure. We handle all complaints seriously and don’t take them lightly.
If at any point you feel that the complaint wasn’t dealt with appropriately please let us know so we can look into how we could handle the situation better.
Refunds Policy
if you are within the 14 day window of applying for a membership and you wish to withdraw, you will be entitled to a full refund. 21 days outside the window is a 50% refund. If it’s 30 days or more you don’t get refunded at all.
Returns Policy
if you have chosen not to stay in the organisation, we respectfully request that you return the vest and anything else with the organisation logo or information on such as membership cards. The vest will be passed on to the next person and the membeship ID will be destroyed. Following this your personal data will be removed from our database permanently.
Blocking Policy
if for whatever reason you block the staff or the organisation’s social media accounts while a member of the organisation, your contract will be terminated immediately, we will find an alternative way to contact you to have our organisation vests and other products returned to us. Following this we will remove your personal data from our database permanently.
Harassment Policy
Good Karma Assistance Dogs doesn’t condone or tolerate bullying, harassment or any form of abuse. Whether that’s within the organisation or outside. This applies to trainers and other staff members within the organisation.
This includes but is not limited to:
Good Karma Assistance Dogs will also not tolerate cyberbullying or condone it.
We will deal with every bullying, abuse or harassment that gets reported to us. How we deal with it is at our discretion but it will get dealt with professionally, regardless of the situation.
Should we need to take legal action, we will do so appropriately, we will gather any and all evidence to do so. Particularly if it becomes a reoccurring problem. This can include a legal requirement to contact the police and press charges, even if it comes to a court case.
We will deal with Slander, defamation, libel and other forms of malicious communication against any of us including the organisation as a whole by any means necessary, which may include the use of a solicitor to write a cease and desist order on our behalf, this includes anything slandering, defamation, libel or other forms of maliciousness bought up on us by media outlets, news agents, journalists, other business owners, charity organisations and other entities as such as well as any staff within those entities.
Should anyone be harassed, bullied or abused in any way possible by other members of our organisation including staff members, will be dealt with privately, continued behaviour will result in their contract being withdrawn, personal data will be destroyed from the system and then the persons will need to refer to the ‘Returns Policy’ to ensure that the appropriate returns are made.
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Company number: 16082897
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